Legal Document
Last updated: July 2, 2026
These Terms of Service ("Terms") are a legally binding agreement between you ("you" or "Member") and COCONECT, a business registered in Ontario, Canada ("coconect", "we", "us", or "our"), governing your access to and use of the coconect platform, including our website at coconect.io, our messaging channels (including WhatsApp), and the in-person dinners, activities, and meetups we curate (collectively, the "Services").
By creating an account, joining the waitlist, messaging us to sign up, purchasing a membership, attending an event, or otherwise using the Services, you agree to these Terms, our Privacy Policy, our Community Guidelines, and our Event Participation Agreement & Waiver, each of which is incorporated into these Terms by reference. If you do not agree, do not use the Services.
Please read Sections 11, 12, and 16–18 carefully. They describe the risks you assume by attending in-person events, the release you give us, and the limits on our warranties and liability.
coconect matches you with small groups of ambitious people for curated dinners, activities (padel, golf, sauna sessions, hikes, runs, bowling), and quarterly meetups (each an "Event"), based on your goals, interests, availability, budget, and professional background.
coconect is a matching and curation service only. We introduce people and reserve tables. We do not prepare, handle, or serve food or beverages; we do not own, operate, inspect, or supervise venues; we do not provide transportation, instruction, equipment, or supervision for any activity; and we do not organize, host, or control what happens between Members before, during, or after an Event. For clarity:
coconect is not a dating service. The Services exist to build professional and social relationships. Treating Events as dating opportunities may result in removal.
coconect is not a recruiter, investment adviser, or broker. We do not guarantee, endorse, or take responsibility for any job, investment, deal, partnership, or other opportunity that arises from a connection — including any opportunity that falls through, is cancelled, or does not perform as hoped.
coconect does not operate the venues. Restaurants, courts, saunas, and other venues are independent businesses solely responsible for their premises, staff, food, beverages, equipment, and safety practices. Your relationship with them, including payment for food, drink, or facility use, is directly between you and the venue.
We match people; we do not vet them. We do not run criminal background checks or verify the identity, credentials, or statements of any Member unless expressly stated. You are solely responsible for your own judgment and safety when interacting with other Members, online or in person.
You must be at least 18 years of age (or the age of majority in your jurisdiction, if higher) to use the Services. By using coconect, you represent and warrant that you meet this requirement, that you have the legal capacity to enter into these Terms, that you are not barred from using the Services under applicable law, and that we have not previously removed you from the platform. If you use the Services on behalf of a company, you represent that you are authorized to bind it to these Terms.
Be accurate. Provide true, current, and complete information — full name, phone number, city — and keep it up to date. Matching quality and other Members’ safety depend on it. Impersonation or misrepresenting your background is a material breach of these Terms.
Profile enrichment. To make matching work, coconect builds a professional profile for each Member (“Profile Information”) from the details you share and from your public professional presence. By creating an account, joining the waitlist, or providing your full name and professional details, you authorize us to access, collect, and use your public LinkedIn profile information and other publicly available professional information about you — such as your headline, role, company, industry, education, and experience — including from any profile links you provide or confirm, to build your coconect profile and improve your matches, as described in our Privacy Policy. During onboarding we may ask you to provide or confirm your LinkedIn profile URL. Your Profile Information (never your contact details) may be visible to Members you are matched with. You may review, correct, or request deletion of your Profile Information at any time by contacting us.
Keep your account secure. You are responsible for activity under your account. Tell us immediately if you suspect unauthorized use.
One account per person. We may merge, suspend, or remove duplicates.
We offer a free Starter tier and paid subscriptions (currently Core Membership and Premium). Features and pricing for each tier are described on our website at the time of purchase.
Payments are processed by Stripe. We never store your full card details. Your payment information is handled by Stripe under its own terms and privacy policy.
Subscriptions renew automatically. At the end of each billing period (monthly, unless stated otherwise at purchase), your subscription renews and your payment method is charged the then-current price for your tier, unless you cancel before the renewal date. Where required by law, we will send you a renewal reminder before the charge.
Venue costs are separate. Your membership covers matching, curation, and the platform only. Food, drinks, venue entry, court or equipment rental, and transportation are paid by you directly to the venue. We match you into experiences that fit the budget preference you set, but final prices are set and charged by venues, not us, and we are not responsible for venue pricing, quality, or billing.
Price changes. We may change prices with at least 30 days’ notice to existing subscribers. Changes are never retroactive and take effect no earlier than your next billing period. If you don’t agree, cancel before they take effect.
Taxes. Prices may be exclusive of applicable taxes (such as GST/HST or VAT), which are added where required by law.
Chargebacks. If a charge looks wrong, contact us first — we’ll sort it out. Chargebacks on valid charges may lead to account suspension.
Cancel anytime. Cancellation takes effect at the end of your current billing period, and you keep access until then. No cancellation fees.
Pause instead of quitting. Where available, you can pause your membership — you won’t be matched or billed for new periods while paused, per the pause terms shown in the product.
No refunds. Except where required by law, all payments are final and non-refundable, including for partially used billing periods, unattended Events, cancelled or changed Events, or dissatisfaction with matches, venues, or outcomes.
If mandatory consumer law in your jurisdiction (for example the EU, UK, or Quebec) gives you a non-waivable cooling-off or refund right, nothing in these Terms limits that right. If you are an EU/UK consumer, you will be asked at purchase to expressly request that we begin providing the service immediately and to acknowledge that once matching services for a billing period have been fully performed, you lose the statutory withdrawal right for that period to the extent permitted by law.
Matching is not guaranteed. Our matching combines algorithmic and AI-assisted scoring with human curation (see Section 13). It is inherently subjective. We do not guarantee that you will be matched in any given week, that any particular person will attend, or that any dinner, connection, or introduction will produce any professional, financial, or personal outcome. Paid tiers get priority, but priority is not a guarantee.
Show up when you confirm. Other Members and venues plan around your commitment. Arrive on time, and tell us as early as possible if you can’t make it.
No-shows have consequences. Repeated no-shows or late cancellations may reduce your matching priority, count against your monthly allowance, require re-confirmation for future Events, or lead to suspension. Any venue-imposed no-show or minimum-spend fees are your responsibility.
Events can change. Venues, timing, format, and attendee lists may change or be cancelled, sometimes on short notice and for any reason. If we cancel an Event, we will try to rematch you into a future one; cancellation of a single Event does not entitle you to a membership refund or any other compensation except where required by law.
Our Community Guidelines are part of these Terms. In addition, you agree not to:
harass, stalk, intimidate, threaten, or discriminate against any Member, venue staff, or coconect representative;
use the Services or any Event for unwanted romantic or sexual advances;
attend an Event while impaired to a degree that endangers or disturbs others;
record other Members or publish their personal information without consent;
send spam, mass solicitations, or pyramid/MLM recruitment;
misrepresent your identity, credentials, or affiliations;
scrape, harvest, or compile data about other Members;
reverse engineer, interfere with, or disrupt the Services; or
use the Services for any unlawful purpose.
We may investigate suspected violations and warn, suspend, or permanently remove a Member, with or without notice, and without refund except where required by law. You are solely responsible for your conduct and for any harm you cause to other Members, venues, or third parties.
The Services run on direct communication. By providing your phone number and email, you consent to receive service communications — onboarding conversations, match notifications, Event logistics, confirmations, and safety notices — via WhatsApp, SMS, or email.
Where we send commercial messages (promotions, new features), we comply with applicable anti-spam laws, including Canada’s Anti-Spam Legislation (CASL). You can opt out of marketing at any time via the unsubscribe link or by replying STOP; service messages continue while your account is active, because they are required to operate the Services.
Carrier message and data rates may apply. WhatsApp is operated by Meta and is subject to its own terms and privacy policy.
How we collect, use, and share your personal information — including your public LinkedIn profile information and other publicly available professional information used to build your profile, what other Members at your table can see about you, and your rights under Canadian, EU/UK, and US privacy laws — is described in our Privacy Policy. Please read it.
Events happen in the real world and carry inherent risks that cannot be eliminated, including without limitation:
Food and beverage risks: allergic reactions, food intolerances, foodborne illness or food poisoning, and the effects of alcohol — all food and beverages are prepared, served, and sold by independent venues, not by coconect;
Physical activity risks: injury, overexertion, or death arising from padel, golf, hiking, running, bowling, or other activities, and heat-related risks from sauna use;
Premises and travel risks: conditions at venues we do not own, operate, inspect, or control, and travel to and from Events;
Health risks: exposure to communicable illness in group settings;
People risks: the statements, conduct, acts, and omissions of other Members, venue staff, and third parties, whom we do not control and do not vet.
By attending any Event, you accept our Event Participation Agreement & Waiver, which forms part of these Terms, and you voluntarily and knowingly assume all risks arising from your attendance and participation, whether or not listed above, to the maximum extent permitted by applicable law.
You are responsible for assessing your own fitness and health before physical activities, managing your dietary restrictions and allergies (including informing venues directly), and consuming alcohol — if at all — responsibly and lawfully. Nothing in this section excludes liability that cannot be excluded under applicable law (see Section 17).
The Services reference and depend on third parties — restaurants and activity venues, Stripe, WhatsApp, LinkedIn, and hosting and analytics providers. We do not control them and are not responsible or liable for their acts, omissions, food, beverages, premises, equipment, products, services, pricing, terms, or privacy practices. Without limiting the foregoing, coconect does not prepare, handle, inspect, or serve any food or beverage, and any claim relating to food safety, allergens, or quality lies solely against the venue that prepared and served it. Any dispute with a venue or other third party is between you and that party, and you agree to pursue such disputes directly with the third party and not against coconect. Third-party services are subject to their own terms.
We use algorithmic and AI-assisted systems to score and propose matches based on the goals, interests, availability, budget, and profile information described in our Privacy Policy, together with feedback from past Events. Humans curate the final tables.
Matching outputs are suggestions only. They are not assessments of your character or worth, are not professional advice of any kind, and have no legal effect beyond deciding Event composition. If you want to understand a match, object to automated processing, or request human review of a matching decision, contact us — our Privacy Policy explains your rights.
Our content. The coconect name, branding, website, software, matching systems, and designs are owned by or licensed to us. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Services for personal, non-commercial purposes. No other rights are granted.
Your content. You keep ownership of what you submit. You grant us a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, and use it solely to operate, provide, improve, and promote the Services, consistent with our Privacy Policy. This licence ends when your content is deleted from our systems, except as needed to comply with law or enforce our agreements.
Feedback. If you send us ideas or suggestions, we may use them without restriction or compensation.
We or our representatives may photograph or record Events for community and marketing purposes. Where we plan to do so, we will tell attendees, and you may opt out of appearing in marketing materials by telling us at or before the Event or by contacting us afterwards — we will remove or stop using identifiable images of you on request. Recording of other Members by attendees without consent is prohibited (Section 8).
By you: stop using the Services and delete your account at any time. Deletion does not by itself trigger a refund (Section 6).
By us: we may suspend or terminate your account for breach of these Terms, the Community Guidelines, or the Waiver; where required by law; or to protect the safety of Members, staff, or venues. We may also terminate for other reasons on reasonable notice, in which case we will refund prepaid fees for the period after termination pro-rata (this does not apply to terminations for breach or safety, except where required by law).
Provisions that by their nature should survive termination — including assumption of risk, release, intellectual property, disclaimers, limitations of liability, indemnification, and dispute resolution — survive.
Without limiting the above, and to the maximum extent permitted by law, we do not warrant: the identity, background, conduct, statements, or compatibility of any Member; any particular number or quality of matches; any business, employment, investment, deal, partnership, or personal outcome (including that any opportunity arising from a connection will proceed, close, or succeed); the quality, safety, or legality of any venue, food, beverage, or activity; or that the Services will be uninterrupted, error-free, or secure. Some jurisdictions do not allow certain warranty exclusions, so some of the above may not apply to you.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded — including liability for fraud; liability for death or personal injury caused by negligence where such exclusion is prohibited; the non-waivable rights of consumers in Quebec under the Consumer Protection Act and Civil Code of Québec; non-waivable rights under the Ontario Consumer Protection Act, 2002; and non-waivable statutory rights of consumers in the EU, UK, or elsewhere. Where such rights conflict with these Terms, those rights prevail, and the remainder of these Terms continues to apply to the maximum extent permitted.
To the maximum extent permitted by applicable law, you agree to indemnify and hold harmless coconect and its founders, employees, contractors, and agents from claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of: (a) your breach of these Terms, the Community Guidelines, or the Waiver; (b) content you submit; (c) your conduct at any Event, including harm you cause to other Members, venue staff, or property; or (d) your violation of any law or third-party right. This section does not apply to consumers in jurisdictions where such indemnities are unenforceable against consumers.
If you have a dispute with us, contact us first at hello@coconect.io — we’ll try in good faith to resolve it informally within thirty (30) days. Most issues get resolved this way, quickly and at no cost.
Any dispute that cannot be resolved informally shall be brought exclusively in the courts of the Province of Ontario, sitting in Toronto, and you consent to the jurisdiction of those courts. Either party may bring eligible claims in small claims court. To the extent permitted by applicable law, disputes will be resolved on an individual basis, and you waive any right to participate in a class, consolidated, or representative action — except where such waivers are unenforceable under applicable consumer protection law.
This section does not displace your right, as a consumer, to mandatory protections or to litigate in your home jurisdiction where local law grants it.
These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles — subject to any mandatory consumer protections of your place of residence.
We may update these Terms from time to time. Material changes will be communicated by email, WhatsApp, or a prominent notice on the website at least 30 days before they take effect. Continued use of the Services after changes take effect constitutes acceptance; if you do not agree, cancel your membership before the effective date.
Entire agreement. These Terms, with the Privacy Policy, Community Guidelines, Event Participation Agreement & Waiver, and any tier-specific terms shown at purchase, are the entire agreement between you and us about the Services.
Severability. If any provision is held unenforceable, it will be enforced to the maximum extent permissible and the rest remains in effect.
No waiver. Our failure to enforce a provision is not a waiver of our right to enforce it later.
Assignment. You may not assign these Terms without our written consent. We may assign them in connection with a financing, merger, acquisition, reorganization, or sale of assets, with notice to you.
Force majeure. We are not liable for delays or failures caused by events beyond our reasonable control, including natural disasters, epidemics, internet or utility failures, venue closures, or acts of government.
Electronic communications. You consent to receive agreements, notices, and disclosures electronically, and agree they satisfy any requirement that communications be in writing.
Language. These Terms are drafted in English; where a translation is provided, the English version prevails to the extent permitted by law.
COCONECT
Email: hello@coconect.io
Website: coconect.io
Toronto, Ontario, Canada